Clinic operations

Every home study has a lot around it. A doctor sends a referral, the patient is booked in, a device and hub go out to their home, and patient and billing details have to be collected. Seer's clinics ran this for patients across Australia, and the team needed tools built for that workflow.

I built a set of operational tools into the Seer Cloud platform.

There was a Kanban board for referrals, so the team could see where each one was and move it along, and a calendar for bookings and equipment, so patients were booked against devices that were free.

Clinicians, patients and admin staff used dynamic forms to add referrals, patient information and billing details. The forms were generated from definitions rather than built one by one, so each group got the form it needed.

I also built integrations with Zendesk, Asset Panda and Mailchimp for managing equipment, bookings and communications, so the platform and those tools stayed in step.

These tools ran the day-to-day work of Seer's clinics. As an engineering manager I went on to lead the Seer-Clinic team that owned them.